We are seeking a Change Management & Training Lead to drive organizational readiness, user adoption, and training throughout large-scale technology and digital transformation initiatives. The role will develop change strategies, training programs, communication plans, and stakeholder engagement activities to support successful adoption of new systems, processes, and ways of working.
Develop and execute the overall change management and adoption strategy.
Assess organizational and operational impacts resulting from technology and process changes.
Identify stakeholder groups, user personas, adoption risks, and training requirements.
Develop change impact assessments and organizational readiness plans.
Design and deliver user training programs for different user groups.
Develop training materials, user guides, presentations, FAQs, and learning content.
Coordinate workshops, demonstrations, training sessions, and onboarding activities.
Develop and execute communication plans for affected stakeholders.
Work with business stakeholders and leadership to support adoption and engagement.
Gather user feedback and identify adoption challenges.
Monitor training effectiveness and adoption progress.
Work with Business Analysts and technical teams to ensure training reflects the delivered solution.
Support post-go-live adoption, knowledge transfer, and continuous improvement.
Requirements
5+ years of experience in Change Management, Organizational Change, Training, Digital Transformation, or a related field.
Experience leading change and training initiatives for enterprise technology implementations.
Strong stakeholder management and communication skills.
Experience developing training strategies, materials, and user enablement programs.
Experience supporting large-scale digital, data, technology, or system transformation projects.
Strong understanding of change management methodologies.
Experience working with cross-functional technical and business teams.
Strong presentation, facilitation, and communication skills.
Ability to explain complex technology and business processes clearly to end users.
Preferred Skills
Change Management
Organizational Change
User Adoption
Training & Development
Stakeholder Engagement
Communication Planning
Digital Transformation
Technology Implementation
User Enablement
Training Needs Analysis
Change Management & Training Lead
Information Technology / Software Development / IT Support