We are seeking a proactive and well-organized Client Services Manager with 2–5 years of experience in administration, client services, coordination, or business support. The role involves managing client enquiries and communications, preparing proposals and reports, coordinating projects and service delivery, handling quotations, invoices and receipts, and supporting the day-to-day operations of two businesses. The ideal candidate should have excellent communication and organizational skills, pr
Client Services & Business Support
Manage incoming enquiries, client communications, and follow-ups across both businesses.
Maintain professional relationships with clients and prospective customers.
Coordinate meetings, appointments, and follow-up actions.
Monitor client requirements and ensure timely responses to enquiries.
Proposals & Documentation
Prepare and coordinate technical and commercial proposals.
Assist in preparing consultancy reports, presentations, and business documentation.
Maintain accurate records and ensure project documentation is properly organized.
Track project deadlines, deliverables, and outstanding requirements.
Operations & Service Coordination
Coordinate with customers and the Operations Manager to schedule cleaning services and appointments.
Follow up on quotations, confirm bookings, and coordinate service delivery.
Monitor customer feedback and ensure timely follow-up on service requests.
Support the day-to-day administrative and operational requirements of both businesses.
Financial Administration
Prepare and issue quotations, invoices, and receipts.
Manage invoicing and payment documentation using Zoho and existing financial systems.
Follow up on outstanding quotations and payments.
Maintain accurate financial and administrative records.
Digital Tools & Productivity
Utilize AI tools and digital platforms to improve productivity and streamline daily tasks.
Demonstrate independent thinking, sound judgment, and problem-solving when using technology.
Requirements
Bachelor's degree preferred.
2–5 years of experience in administration, client services, coordination, customer service, or business support.
Excellent written and spoken English.
Proficiency in MS Office and digital productivity tools.
Knowledge of Zoho or similar business management systems is an advantage.
Additional languages are an advantage.
Previous experience in retail consultancy or cleaning services is not mandatory.