Domain Architect – ServiceNow
We are seeking an experienced Domain Architect – ServiceNow to provide technical architecture expertise and governance across the ServiceNow platform. The role will define architecture standards, reference architectures, design patterns, and technical guidelines while guiding and reviewing ServiceNow solutions delivered by internal teams and vendors. The successful candidate will have strong hands-on experience with ServiceNow architecture, integrations,
Provide hands-on ServiceNow architecture expertise by translating organizational architecture, security, data, integration, and platform requirements into practical standards, patterns, templates, and governance artefacts, while guiding and assuring ServiceNow solutions delivered by product teams and vendors.
Key Responsibilities:
Translate enterprise architecture, security, data, integration, and operational policies into clear ServiceNow architecture standards and guidelines.
Develop and maintain ServiceNow reference architectures, approved patterns, platform guardrails, design templates, review checklists, quality-gate criteria, and architecture decision records.
Define standards for ServiceNow modules, workflows, integrations, data models, CMDB, CSDM, security, access controls, custom applications, portals, automation, and reporting.
Provide hands-on ServiceNow architecture guidance during planning, sourcing, design, implementation, upgrade, and readiness stages.
Review ServiceNow HLDs, LLDs, integration designs, workflows, data models, security models, and customisations prepared by product teams and vendors.
Assess compliance with enterprise standards, ServiceNow leading practices, security requirements, scalability, maintainability, performance, and upgradeability.
Identify excessive customisation, duplication, platform risks, technical debt, non-compliance, and required remediation.
Promote reuse of standard ServiceNow capabilities, shared workflows, integration components, data models, and platform services.
Assess new ServiceNow products, releases, and capabilities and provide architecture-fit and adoption recommendations.
Support ServiceNow architecture quality gates and provide domain architecture recommendations and approval inputs.
Requirements
- 8+ years of technology experience, including significant ServiceNow architecture responsibilities
- Strong hands-on experience developing ServiceNow standards, reference architectures, patterns, templates, and governance artefacts
- Strong knowledge of ServiceNow platform architecture, integrations, workflows, security, CMDB, CSDM, automation, and application development
- Experience reviewing and assuring enterprise-scale ServiceNow implementations
- ServiceNow Certified Technical Architect is preferred
- Relevant ServiceNow implementation certifications are an advantage
- Government, regulated-sector, or large-enterprise experience is preferred
Domain Architect – ServiceNow
Abu Dhabi
Experience: 15-20 years